Return & Refund Policy
At LYBA, your satisfaction is our priority. Since our products are custom-made, we follow a strict yet fair return and refund policy.
🔁 Return Policy
As all products are personalized and made-to-order, we do not accept returns or exchanges unless the item is:
- Damaged
- Defective
- Incorrect
Please contact us within 48 hours of delivery with your order number and clear photos/videos of the issue.
💸 Refunds (If Applicable)
Refunds are processed only if:
- The product was damaged or defective on arrival
- The wrong item was sent
Refunds will be processed to your original payment method or as store credit within 5–7 working days after approval.
❌ No Refunds In These Cases:
- Incorrect name/spelling provided by customer
- Wrong product/variant chosen
- Order refused or not accepted upon delivery
- Minor color/size variations due to screen or manual measurements
📩 To Request a Replacement or Refund:
Email us at lybajewel@gmail.com within 48 hours of delivery.
Include your Order ID and product photos/videos showing the issue.
We’re here to help you — if your issue is valid, we’ll make it right ❤️